Privacy Policy

Effective Date: 29 June 2026

This Privacy Policy is an electronic record published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”), and the Digital Personal Data Protection Act, 2023 (“DPDP Act”). This Policy explains how MavenMint Trading Private Limited (“MavenMint”, “we”, “us”, “our”) collects, uses, shares, and protects information relating to you (“You”, “User”) when you use our website (www.mavenmint.in), place an order, or interact with our customer care, WhatsApp, or social channels.

By using our services, you consent to the data practices described in this Policy. If you do not agree, please discontinue use of our website and services.

1. Information We Collect

A. Personal Data

Name, phone number, email address
Billing and shipping address
Order details, ring size, and engraving/personalisation inputs
IP address, browser type, device information, and pages viewed

B. Sensitive Personal Data

Payment details (card information, UPI ID, etc.) — collected and processed by our payment partner, Razorpay; MavenMint does not store your full card or UPI credentials
Account authentication credentials (e.g., passwords), where you create an account
Government-issued ID (PAN) — collected only for purchases exceeding ₹2,00,000 as required under applicable law

Sensitive personal data is collected only with your prior, clear, and explicit consent, through opt-in mechanisms at checkout or account creation.

2. How We Use Your Information

To process, fulfil, ship, and invoice your orders
To provide customer support, manage returns/exchanges under MintSwap and our Returns & Exchange Policy, and resolve grievances
To send order updates via email, SMS, and WhatsApp
To send marketing communications (only where you have given consent — see Section 6)
To administer the MavenMint Loyalty Programme (MintPoints)
To comply with tax, accounting, and other regulatory obligations, including KYC requirements for high-value purchases
To improve our website, products, and overall shopping experience
To detect, prevent, and investigate fraud or misuse of our platform

3. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to recognise you, remember your cart and preferences, and understand how our site is used.

Essential cookies: required for checkout, cart, and account functionality
Analytics cookies: help us understand site usage and improve performance
Marketing/advertising cookies: used with Meta (Instagram/Facebook), Alphabet (Google), and WhatsApp Business tools to show you relevant ads and measure campaign performance

You can control or disable cookies through your browser settings at any time. Disabling certain cookies may affect site functionality, such as your ability to complete checkout.

4. Sharing & Disclosure of Information

We do not sell your personal data. We share information only as necessary with:

Shopify — our e-commerce platform, which hosts your order and account data.
Razorpay — for payment processing.
Xpressbees and Radiant Valuable Logistics — our shipping and logistics partners, who receive your name, address, and contact number to deliver your order.
Zoho Corporation — for invoicing & accounting
Meta, Google, and WhatsApp — for marketing communications and advertising, where you have consented
Government authorities, law enforcement, or regulators — where required under applicable law, including for KYC purposes on high-value purchases, or where disclosure is mandated under the Bharatiya Nyaya Sanhita or any other applicable statute
Professional advisors (legal & audit) where necessary for compliance

Each of these partners is permitted to use your information only for the purpose for which it was shared, and is bound by appropriate confidentiality and data protection obligations.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, including order history, invoicing, and applicable tax and legal record-keeping requirements. If you would like us to delete your personal data, you may write to us at care@mavenmint.in ; we will action your request except where retention is required by law (for example, GST invoicing records or PAN details for transactions above Rs. 2 Lakhs).

6. Marketing Communications

We send marketing communications over WhatsApp, SMS, and email only on the basis of your consent, such as when you opt in at checkout, sign up on our website, or subscribe to updates. You may withdraw consent and opt out of marketing communications at any time by clicking “unsubscribe” in our emails, replying “STOP” on WhatsApp/SMS, or writing to us at care@mavenmint.in. Withdrawing marketing consent will not affect transactional communications related to your orders.

7. Your Rights as a Data Principal

Under the DPDP Act, 2023, you have the right to:

Obtain a summary of the personal data we hold about you and the processing activities undertaken
Request correction, completion, or updating of your personal data
Request erasure of your personal data, subject to our legal retention obligations
Withdraw consent for processing at any time (this will not affect the lawfulness of processing carried out before withdrawal)
Have your grievance addressed through our grievance redressal mechanism (Section 10)
Nominate another individual to exercise these rights on your behalf in the event of your death or incapacity

To exercise any of these rights, write to us at care@mavenmint.in.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us so we can take appropriate action.

9. Data Security

We implement reasonable security practices to protect your information, including SSL encryption for transactions and restricted internal access to personal data. Despite these measures, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Grievance Redressal

If you have any queries, concerns, or grievances regarding this Policy or the processing of your personal data, please contact our Grievance Officer:

Grievance Officer: Shambhavee Kamat

Email: shambhavee.k@mavenmint.in

Response Time: Within 30 days of receipt of your grievance

If you are not satisfied with our resolution, you may escalate the matter to the Data Protection Board of India.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated Policy will be posted on this page with a revised “Effective Date”. We encourage you to review this Policy periodically.

12. Governing Law & Dispute Resolution

This Policy is governed by the laws of India. Any disputes arising out of or in connection with this Policy shall be resolved through arbitration under the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Mumbai, India.