Returns & Exchange Policy

We Want You to Love It.

If your MavenMint piece isn’t quite right, you have 15 days from the date of delivery to request a return or exchange. You can choose either a full refund or a 100% value exchange for anything else in our collection — the choice is yours.

What’s eligible  

• Item must be unworn, unaltered, and in its original condition

• Original packaging, invoice, and certificate must be included

• Return or exchange must be approved by our team before pickup is scheduled

What’s not eligible  

• Items showing signs of wear, damage, modification, or alteration

• Engraved or customised pieces

• Items returned or exchanged without prior approval

• Pieces received through a previous exchange (this policy or MintSwap) — an exchanged item cannot itself be returned or exchanged again under this 15-day policy

How it works  

• Email us at care@mavenmint.in within 15 days of delivery, with your order number, photos of the piece, and your invoice.

• We’ll confirm eligibility and share return/exchange instructions within 24–48 hours.

• Once approved, we’ll schedule a pickup at no cost to you. Pickup will be attempted up to 2 times — please ensure the package is ready and handed over at the scheduled time.

• If both pickup attempts are missed, the return/exchange request will be cancelled and will need to be re-initiated within the original 15-day window, if still eligible.

• Once we receive and inspect the piece: if you’ve chosen a refund, it will be processed in full within 7–10 business days, depending on your mode of payment; if you’ve chosen an exchange, your new order will be placed immediately.

Note: The 15-day window is counted from the date of delivery to the date you initiate your return/exchange request (i.e., when you email us) — not the date of pickup.